1.Return Eligibility:

Returns will only be accepted for products that are damaged or mismatched upon delivery. Open Package Video: A video recording of the package being opened is mandatory for all return requests. This video should clearly show the condition of the product upon opening.

2.Return Window:

Returns must be initiated within 2 days of the delivery date.

3. Return Process:

Contact Us: Contact our customer support team to initiate a return request.

Provide Video: Submit the open package video as proof of the product's condition.

Return Shipping: You will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the product.

Inspection: Upon receipt of the returned product, we will inspect it to verify the damage or mismatch.

Refund or Exchange: If the product is found to be eligible for a return, we will process a refund to your original payment method or offer an exchange for a replacement product.

4. Refund Timeframe:

Refunds may take up to 7 business days to process after we receive the returned product and verify its condition.

6. Order Processing and Shipping Time:

Your order will be processed and shipped within 2 to 4 days of placing the order.

7. Exceptions:

In rare cases, we may make exceptions to our return policy at our discretion. Please contact our customer support team for any inquiries

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivery of the shipment is subject to Courier Company/post office norms. Sidera Creation is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services, you may contact our helpdesk at 9150234792 or sideracreation24@gmail.com

6. Order Processing and Shipping Time:

Your order will be processed and shipped within 2 to 4 days of placing the order.